Privacy Policy

Who we are

ECO Planet Rubber KOSOVO is the data controller for this website. For any question about your personal data, contact us at info@ecoplanetrubberkosovo.com, Gjilan, Kosovo, +383 45 841 185.

We process personal data in line with Kosovo Law No. 06/L-082 on the Protection of Personal Data, which follows the principles of the GDPR.

What personal data we collect

We only collect what you choose to send us, plus the basic technical data needed to run the site:

• Contact form: your name, email, phone (optional), subject and message.
• Technical data: your IP address and browser information, processed in standard server logs by our hosting provider for security and reliability.
• If you contact us by email, phone or WhatsApp, we receive whatever data you choose to share there.

Why we process it

• To answer your enquiry and prepare an offer.
• To communicate with you about our products and services.
• To keep the website secure and working correctly.

Legal basis

Under Law No. 06/L-082 we rely on the following legal bases:

• Pre-contractual steps and your consent — to respond to your contact enquiry.
• Our legitimate interest — to keep the website secure and functioning.
• Legal obligation — where the law requires us to keep certain records.

Cookies and tracking

For our own purposes, this website does not use analytics, advertising or tracking cookies. We do not use Google Analytics, Facebook Pixel or similar tools, and we do not profile visitors. We store only a functional language preference.

On our Contact page we embed a Google map. It loads only if you accept it via our cookie banner; when it does, Google may set its own cookies. See our Cookie Policy for details.

Who else may receive your data

We never sell your personal data. We share it only with service providers that help us operate the site and reply to you:

• Resend — delivers your contact message to our inbox by email.
• Our website hosting provider — processes server logs.
• WhatsApp is operated by Meta Platforms; if you choose to message us there, Meta processes that conversation under its own policy.
• Google — provides the embedded map on our Contact page (only if you accept it); Google may set its own cookies and process data under its policy.
• Some of these providers may process data outside Kosovo (for example in the EU or the USA) with appropriate safeguards.

How long we keep your data

• Contact enquiries: up to 24 months after our last contact, or as long as our business relationship requires.
• Server logs: kept for a short period by our hosting provider for security.
• Data we must keep by law: for the period the law requires.

Your rights

Under Law No. 06/L-082 you have the right to:

• access your personal data;
• correct inaccurate data;
• erase your data (“right to be forgotten”);
• restrict or object to processing;
• data portability;
• withdraw your consent at any time;
• lodge a complaint with the Information and Privacy Agency (AIP), www.aip-rks.org.

How to exercise your rights

Email info@ecoplanetrubberkosovo.com and we will respond within the legal deadline (normally 30 days). We may ask you to confirm your identity to protect your data.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page with its update date.

Contact

ECO Planet Rubber KOSOVO · info@ecoplanetrubberkosovo.com · Gjilan, Kosovo · +383 45 841 185.